The Clinic by Cleveland Clinic Expands Cancer Concierge to Drive Oncology Care Speed, Scale, Savings

The Clinic by Cleveland Clinic, a leading provider of virtual second opinions (VSOs), announced the expansion of Cancer Concierge by Cleveland Clinic—a program connecting cancer patients across the U.S. with expert oncology subspecialists. The program, offered by The Clinic and its partner Amwell, expands on traditional VSOs by offering advanced subspecialty reviews, insight into innovative treatments and trials, cancer education content, and optional follow-up reviews. It aims to close gaps in geographic access to high-level oncology expertise, helping patients and their local providers personalize and optimize care.

As cancer diagnoses continue to rise throughout the United States—accounting for nearly $200 billion in annual health expenditures and the top driver of health care costs for employers—the need for access to leading oncology specialists has never been greater. The Clinic offers patients virtual consultations with Cleveland Clinic, a global leader in cancer care. This innovative program gives patients access to Cleveland Clinic’s renowned cancer subspecialists without having to travel.

“We know that subspecialists with expertise in specific cancer types can dramatically improve patient outlook and deliver better value. The worrying shortage of oncologists means many Americans simply can’t access the doctors they need,” said Frank McGillin, CEO of The Clinic by Cleveland Clinic. “Through Cancer Concierge, patients gain incredible peace of mind by having access to the most experienced experts, while continuing treatment with their preferred local doctors. It’s a lower-stress, higher-quality model of care that doesn’t require travel.”

The program includes a comprehensive case review, which may include pathology and imaging when requested by the subspecialist. Members are guided by dedicated nurse advocates who provide empathetic and efficient concierge-level service.

Cancer Concierge has returned strong results with select health plans. One plan noted a 94% member satisfaction rating, with the program supporting members’ peace of mind in their cancer journey and recommending additional treatment options in a significant number of cases. Based on cost savings from recommended treatment plan modifications, the program delivered an estimated 2:1 ROI for the health plan.

"The Cancer Concierge program exemplifies the transformative power of technology-enabled care to revolutionize healthcare delivery," said Ido Schoenberg, chairman and CEO of Amwell. "By connecting patients with world-renowned oncology expertise regardless of geographic location, we're democratizing access to premium cancer care while delivering the personalized, convenient experience that today's healthcare consumers expect. This represents the future of healthcare—where the best clinical expertise meets innovative technology to improve outcomes and enhance the patient experience."

The Clinic and Amwell are now offering Cancer Concierge to existing and new health plan and employer clients across the country. For additional information about the program, visit here.

About The Clinic

Each year, millions of Americans receive a life-changing healthcare diagnosis and face new, difficult or complex decisions about medical treatment. The Clinic by Cleveland Clinic was founded for these life-changing moments. As a leading provider of virtual specialty care, The Clinic believes that patients should never have to settle for anything less than a clear and confident path forward. A transformative joint venture between Cleveland Clinic and Amwell, The Clinic uses Amwell’s leading connectivity technologies to enable patients to access Cleveland Clinic’s deep and comprehensive medical expertise, including over 3,500 physicians in more than 550 advanced subspecialties. For more information about The Clinic and its second opinion solution, visit www.clinicbyclevelandclinic.com and follow on LinkedIn.

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